Parliament Urges Review of Orange and Africell's Discontinued Internet Service

Parliament Urges Review of Orange and Africell's Discontinued Internet Service

Parliament has formally requested that mobile network operators Orange and Africell re-evaluate the recently discontinued Le 60 (1MBPS) internet service and propose a reasonably priced alternative. The National Telecommunications Authority (NatCA) has been mandated to lead this review, with Parliament stressing the necessity of a resolution that safeguards consumer interests while upholding a conducive business climate. The mobile companies indicated that the Le 60 package was originally offered as a promotional service.

The meeting, which included Members of Parliament, journalists, and civil society representatives, addressed several concerns regarding service quality, including inadequate network coverage in specific areas and insufficient engagement between telecom providers and their subscribers.

Representatives from Africell and Orange presented an overview of the operational challenges they encounter and detailed the existing structures in place for customer support.

Hon. Boston Munda, Chairman of the Parliamentary Committee on Communication and Technology, underscored the importance of achieving equilibrium between protecting citizens and fostering an investor-friendly environment, urging NatCA to supervise the review process. The telecom companies are scheduled to submit their findings and recommendations back to Parliament.

NatCA Director General Amara Brewah confirmed his proactive engagement with the operators to encourage initiatives that demonstrate a commitment to public benefit and community welfare.

The objective of this review is to establish a more affordable and accessible internet service package for the citizens of Sierra Leone while simultaneously maintaining a sustainable business environment for the telecommunications sector.